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Refund policy

Return, Refund & Damage Policy

At GetStyld by AK, every piece is carefully checked, packed and dispatched with great attention to detail. Our jewellery is delicate, handcrafted and thoughtfully curated, and we take every possible measure to ensure that your order reaches you safely and beautifully.

All Sales Are Final

We currently do not offer returns or refunds once an order has been placed and delivered. All sales are final.

Returns or refunds are not applicable due to a change of mind, personal preference, colour perception, styling preference, or any other reason unrelated to a manufacturing or transit-related issue.

If you have any questions or concerns regarding your order, you can always reach out to us at support@getstyldbyak.com. We genuinely believe in taking care of our customers and will always do our best to assist you.


A Note About Colours & Product Appearance

Please understand that there can naturally be a slight difference between how a product appears in photographs and how it looks in person.

Our products are photographed in natural lighting to show their details, finish and overall appearance as accurately as possible. However, the way a product looks can vary depending on:

  • Natural daylight vs. indoor/room lighting
  • Different phone or computer screens
  • Camera settings and display settings
  • The surrounding lighting and environment

Our product photographs are not artificially edited to change the actual colour or appearance of the product. However, lighting itself can naturally make a colour, shine, polish or finish appear slightly different.

So, if a piece looks a little different when viewed under indoor lighting compared to natural daylight, this would not be considered a defect or a valid reason for return or refund.


DAMAGED / FAULTY PRODUCTS

We take great care while packing every order. However, in the rare event that your product is damaged during transit, please don’t worry — we are here to help.

Our approach has always been to build a long-term relationship with our customers rather than simply complete a transaction.

If your jewellery is damaged during transit, we will do our best to repair it at our own cost, wherever the damage is repairable.

Repair Assistance

  • The repair itself will be done at our cost.
  • The customer will be responsible for the shipping charges for sending the product to us and receiving it back after repair.
  • Once we receive the product, our team will inspect the damage and determine the appropriate repair.
  • Repair timelines may vary depending on the nature of the damage and the availability of the required materials.
  • If a product is received faulty due to a manufacturing issue, we will review the issue and provide an appropriate resolution, including replacement wherever applicable.

Please note that damage caused by accidental use, mishandling, improper storage, normal wear and tear, or any damage occurring after delivery may not qualify as transit damage.

Our Commitment to You

We don’t want our relationship with you to end after one order.

Whether you come to us today, after a few months, or even years from now, if you have an issue with a piece purchased from us, you can always reach out to our team.

Even years down the line, if there is something we can repair or help you with, we will always try our best to do so.

For us, customer relationships are far more valuable than a single sale. We want you to be a customer who stays with GetStyld by AK for years to come, and we will always make an effort to make you feel looked after.


UNBOXING VIDEO IS MANDATORY FOR DAMAGE CLAIMS

To raise a claim regarding any damage, a clear and continuous unboxing video is mandatory.

The video must:

  1. Start before the package is opened, while the parcel is completely sealed.
  2. Clearly show the shipping label and the condition of the package.
  3. Continue continuously while the parcel is being opened.
  4. Clearly show the product immediately after opening and any damage noticed.
  5. Be unedited and uninterrupted, with no cuts, pauses or missing portions.

Please ensure that you preserve the original packaging and all packaging material until your concern has been resolved.

Claims without a proper unboxing video may not be accepted, as the video is required for us to verify the condition of the package and product at the time of delivery.

Any dispute regarding a wrong product, wrong size or faulty product must be reported within 24 hours of delivery, along with the required proof.


INTERNATIONAL ORDERS

For international orders, no returns, exchanges or refunds are applicable.

As international returns can involve significant shipping, customs and handling costs, we are unable to accept return shipments from international customers.

However, if there is an issue with your product, please contact us with the required proof and our team will assist you with the best possible resolution.

Where applicable, a repair kit may be included with the international shipment so that minor repairs can be taken care of conveniently.


OUR PROMISE

At GetStyld by AK, we understand that jewellery is personal. It is something you buy, wear, keep and sometimes even pass on.

That’s why our relationship with you doesn’t end once your parcel is delivered.

We may have a No-Return and No-Refund policy, but we will never have a No-Care policy.

If you ever face a genuine issue with your purchase, reach out to us. We will always listen, assess the situation fairly and do our best to help you.

Thank you for choosing GetStyld by AK and for trusting us with your jewellery.